AR0001
We went to Number 5 The Beach on Saturday, maybe our 8th visit. Booked a table for breakfast at 11.00, requesting an outside table if fine but inside if wet.
When we arrived we were told in no uncertain terms it was company policy not to book tables outside and breakfast finished at 11.00. However they kindly agreed, as a special concession, to take the order.
After 45 minutes the 6 breakfasts finally arrived. One of the breakfasts had a long black hair in the food. The waitress, who put the plate down, saw it being pulled out of the food and was extremely embarrassed. She offered to change it, we accept this sort of thing can occasionally happen and were happy to agree.
The waitress came back and said there was no food left in the kitchen, remember this was 1.00 on Saturday lunchtime. We asked to see a manager or owner. An aggressive lady came, told us to calm down and said no more food would be provided.
We were told we wouldn’t have to pay for the meal that had been taken away, a trifle miffed that one of us would have to sit there without breakfast we first said we wouldn’t pay for any of it, but then as a compromise offered to pay something towards the cost of the meal. We were then told to leave.
Would we go back? Unfortunately definitely not, seven good visits ruined by an overly aggressive attitude and a really badly handled complaint.
If you were there on Saturday we hope we didn’t spoil your meal.