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The Essential Guide to Bristol
17 July 2009
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Start The Bus

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Venue Image
7-9 Baldwin Street,
BRISTOL,
BS1 1RU

(0117) 930 4370 

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Reviewer captain
20/04/2009
i went to start the bus for sunday lunch yesterday and ordered roast lamb dinner. When it arrived i tucked into it to find that it was raw and pink and bloody beneath its gravy overcoat.

Upon taking it back i was told by the waitress that 'its ok to eat lamb when it's like that'..

personally i don't want to eat raw meat and asked for it to be changed to the vegetarian roast, which was brought to me and i was ok with that.
Then two other people i was with both received lamb that was pink and undercooked.. in the english tradition of not makin a fuss, neither person was confident about asking to send the meat back.

Before having chance to say anything, the bar manager Ben arrived at the table and started to rant about not changing any more meals.

Obviously very defensive, he stood over us all saying that 'thats the way we cook our lamb! we have won awards!' when i interjected to say that the lamb was undercooked, he turned to me and said, with a dismissive wave of his hand 'you are a moron, get out!' ..

Our table of diners was completely shocked by this extreme turn of events.

I asked him if he was seriously thinking that calling a customer 'a moron' was actually appropriate behaviour in a debate over under cooked meat.. he continued calling me a 'moron' and waving his hand at me and saying 'get out!' .

I asked for my money back and stood up from the table, in no mood to stay and take abuse from a jumped up twentysomething with obvious anger management issues and no concept of manners or customer care.

He continued with the verbal abuse as i stood up, with no sign of refunding me and i saw red and walked towards him.

There is no way anyone should be subjected to a verbal tirade over a refusal to eat bad food.

As his voice rose in pitch we scuffled, upon which two other members of staff grabbed my arms and the three of them threw me out onto the
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Reviewer Anonymous
08/09/2008
I love this place, it is like a home from home.
There's lots of wierd and wonderful activities going on here, experimental music, craft days and sunday tabletop sales.
There is quite a good choice of draught beers and ciders, and the food is fantastic value - very filling, wholesome and tasty!
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